Byredo.com ships to the following EU countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France*, Germany, Greece, Hungary, Ireland, Italy,Lithuania, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine and the UK) and to the US.
*Please note we are currently unable to ship to Reunion Island, Cyprus, Malta and Norway.
Please select your country in the footer to ensure you shop on the right site.
Orders are shipped 1-2 working days following the day the order was placed.
Next Day delivery: order before 10am CET for delivery the following working day.
Standard delivery :
|Austria||3-5 working days|
|Belgium||2-4 working days|
|Bulgaria||2 working days|
|Croatia||3-5 working days|
|Czech Republic||3 working days|
|Denmark||3-5 working days|
|Estonia||3-5 working days|
|Finland||4-6 working days|
|France||2 working days|
|Germany||3 working days|
|Great Britain||2-4 working days|
|Greece||4 working days|
|Hungary||4 working days|
|Ireland||3-5 working days|
|Italy||2-3 working days|
|Latvia||3-5 working days|
|Lithuania||2-5 working days|
|Luxembourg||2 working days|
|Netherlands||2 working days|
|Poland||3 working days|
|Portugal||2-3 working days|
|Romania||2-5 working days|
|Slovakia||4 working days|
|Slovenia||4 working days|
|Spain||2-5 working days|
|Sweden||3-5 working days|
|Ukraine||1-3 working days|
Those delivery times are indicative and can't be guaranteed.
If you have any question about your order, contact our customer care [email protected].
Standard shipping is free for all orders over 75€ and 75£. Standard shipping is free for all orders on Byredo.se.
Next Day shipping costs will be automatically calculated depending on your delivery country
If you have any question about tracking your order, contact our customer care [email protected].
Byredo UK - Online Return Policy
We want you to be happy with your purchase from us. If for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our Terms and Conditions for Online Sales which you can access by clicking here.
Please follow the 6 steps outlined below to exercise your cancellation rights and return your items purchased online to Byredo via post. Currently, it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
- Step 1
As you are a consumer you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.
If you have any questions relating to the return of your Products, please contact our Customer Services Team on +33 (0) 144 505 115 or at [email protected].
- Step 2
Simply email email@example.com and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
- Step 3
You will then receive a prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.
- Step 4
Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.
Post the goods to be returned within 30 days of your original order date.
All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.
We will reimburse the cost of returning the Products to our customer service (in their original packaging and unopened). Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by the Royal Mail service or any other courier that is used. We will refund you the costs of freight for return of the Products in the same way payment was accepted for the goods.
- Step 5
All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
- Step 6
Once we have processed your returns, our Returns Department will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Byredo assoon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation). Please note that it can take 3 – 5 working days after we have processed a refund payment for it to appear on your credit card statement.
For further information please contact [email protected]..
The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our Terms and Conditions for Online Sales.
Note that a discovery set cannot be exchanged or returned once the voucher code has been used.