BYREDO UK LIMITED - WEBSITE TERMS OF USE

Date of Last Update: May 2018

Terms of Website Use

www.byredo.co.uk ("the site") is a website operated in the United Kingdom by Byredo France SAS, a company incorporated in France with company registration number 794 869 354 00033 (Paris) and VAT number: FR38 794 869 354 and whose registered office is located at 5 avenue de l’Opera, 75001 Paris, France ("Byredo", "we", "us" or "our"). These Terms of use (together with the policies and documents listed in it tell you the terms of use on which you may make use of the Site, whether as a guest or as a registered user. Use of our Site includes accessing, browsing, or registering to use our Site. Please read these Terms of Use carefully before you start to use our Site, as these will apply to your use of our Site. We recommend that you print a copy of this for future reference. By using our Site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our Site. If you are aged 13 or under you can look at our Site ut you may not make a purchase, register or submit any personal information to us.

You have chosen to visit the Site in the United Kingdom in order to purchase our Products.As a consequence, irrespective of your place of residence, your use of the Site is occurring in the United Kingdom and will be governed by these Terms of Use and the laws of England and Wales. 

We like to interact with you on third party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram and YouTube ("Third Party Sites"). We do not control these Third Party Sites and these Terms of Use do not apply to companies that Byredo does not own or control, or to the actions of people that Byredo does not employ or manage. You should always check the terms of use posted on Third Party Sites. We also like to interact with you on other websites operated by other members or brands within our group ("Associated Sites"), where we post content or invite your feedback and interaction, for example www.unnamedperfume.com, and links to such Associated Sites may be displayed on this Site. These Terms of Use do not apply to any such Associated Sites. You should always check the terms of use posted on Associated Sites.

Byredo uses secure socket layers (SSL), the industry standard in transferring information to process your orders.

Ownership Of Rights

All rights, including copyright, in this Site are owned by or licensed to Byredo. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Site for any purpose.

Accuracy Of Content

The packaging of the featured products may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the Site. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Byredo disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site, on any off-website or on any linked websites.

Damage To Your Computer

We make every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result ofusing this Site.

Limitation Of Liability

The provisions of this Clause 5 relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site (including under the Byredo UK Terms and Conditions for Online Product Sales).

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable to any Site user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Prohibited uses

You may use our Site only for lawful purposes. You may not use our Site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms of Use; and
  • not to access without authority, interfere with, damage or disrupt:
  • any part of our Site;
  • any equipment or network on which our Site is stored; 
  • any software used in the provision of our Site; or 
  • any equipment or network or software owned or used by any third party.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable solicitors' fees, resulting from any third party claim, action, or demand resulting from your unlawful use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Submission of Information

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ("Information") will be treated as non-confidential and non-proprietary. Subject to our Privacy Policy, by providing us with any such unsolicited Information you hereby grant Byredo a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the Information in any form, media or technology and whether alone or as part of other works. You also agree that your Information may be used Information and any ideas, concepts or know-how contained therein, for legitimate business purposes as laid out in our Privacy Policy. Furthermore, if you send us any such Information you represent and warrant that you own or otherwise are entitled to any and all rights to the Information and that your Information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead us as to the origin of the Information submitted and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any such Information.

Intellectual Property

The trade marks, logos and service marks ("Intellectual Property") displayed on our Site are the registered and unregistered marks or designs of Byredo, our affiliates, our licensors and/or our suppliers and are protected by inter alia, UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.

Mobile Services

If you access this Site via your mobile phone, we do not currently charge for this access.Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges will still apply.

Non-waiver

No failure to exercise and no delay on the part of Byredo in exercising any right, remedy, power or privilege of Byredo under these Terms of Use and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Byredo.

Other Legal Notices

There may be legal notices on other areas of this Site which relate to your use of this Site, all of which will, together with these Terms of Use, govern your use of this Site.

Questions

If you have any questions regarding these Terms of Use please contact us by email at [email protected] or write to us atByredo Customer Care, 5 avenue de l’Opéra, 75001 Paris, France.

Changes To Legal Notices

We reserve the right to change these Terms of Use from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the Site.

Law, Jurisdiction And Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Byredo UK   Terms and Conditions for Online Products Sales

Date of Last Update: May 2018

Welcome to www.byredo.co.uk - the Byredo UK website operated by Byredo France SAS (the "Site").

By placing an order with Byredo France SAS ("Byredo", "we", "us" or "our") for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these Terms and Conditions ("T&Cs"). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

We amend these T&Cs from time to time. Please look at the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

About Byredo

This Site is operated in the United Kingdom and all sales on the Site are made by Byredo France SAS, a company incorporated in France with company registration number 794 869 354 00033 (Paris) and VAT number: FR38 794 869 354 and whose registered office is located at 5 avenue de lOpera, 75001 Paris, France. 

You have chosen to visit the Site in the United Kingdom in order to purchase our Products. As a consequence, irrespective of your place of residence, any purchase you make will occur in the United Kingdom and will be governed by these T&Cs and the laws of England and Wales.

Other Policies

The following additional policies (which can be accessed by clicking on the links below) also form part of these T&Cs and should be read carefully before placing an order:

In particular when agreeing to these terms and conditions of sale you agree to:

  • The processing of your personal data in accordance with our Privacy Policy
  • The transfer of your personal data outside of the EEA as described in our Privacy Policy

Eligibility

In order to make a purchase through the Site or to use any of the services or features made available to you on our Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering Products, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

Pricing Policy

We have taken great care in the preparation of the content of this Site, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or their prices as advertised on this Site. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and delivery charges as set out during the checkout process.

We charge your credit or debit card or Paypal account when you place your order. Items in your online shopping cart will always reflect the most recent price displayed on the Product's detail page.

Availability

All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the goods you have ordered are not available.

Online Ordering Process

The ordering process consists of following steps:

  • you add the Products which you wish to purchase to your Shopping Cart;
  • you provide an address for delivery
  • you select your preferred delivery method; 
  • you provide a billing address, and any requested payment information;
  • you will be asked to read carefully and then accept the T&Cs;
  • before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and
  • you will click Place Order to finalise your order.

Customization Conditions: The Unnamed Perfume

As part of the Unnamed Perfume experience, Site users are provided the opportunity to create their own campaign visual through the digital animation tool on www.unnamedperfume.com. Users can submit a combination of letters, spaces, numbers, symbols, and images to create a unique perfume name. Any campaign visual created through the tool cannot be applied to any product available for purchase on the Site or in store. Products purchased either on the Site or in store will not be delivered personalised or customised in any way. For more information on the Unnamed Perfume, please visit www.unnamedperfume.com.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on 'place order' on the final page of our ordering process.

Delivery

Deliveries can only be made within the UK and Channel Islands. Not all of our delivery options  are available to all areas of the UK and Channel Islands. If you have a question about delivery outside of the UK and Channel Islands we will advise you if you call our customer services team on +33 (0) 144 505 115.

We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and EU public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return your Products. For further information please see the Clauses "Payment" and "Your Cancellation Rights" of these T&Cs and our Cancellation and Returns Policy.

When offered, free delivery applies to Standard UK delivery only; next day, express and international delivery options are excluded from this offer. We will endeavour to deliver orders within 3-8 working days although this cannot be guaranteed.

Acknowledgement And Acceptance Of Your Order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please email us at [email protected] quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product or pricing error or if we are unable to obtain authorization for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection

You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us (and return the Products in accordance with your cancellation rights or other statutory rights, as referred to in Clauses "Payment" and "Your Cancellation Rights" below).

Payment

Payment can be made by any of the following methods: Visa, Mastercard, American Express and Paypal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit and debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Byredo, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

Your Cancellation Rights

1. As you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. 
2. Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
3. To cancel a Contract, you just need to let us know that you have decided to cancel. You can e-mail us at [email protected] or contact our Customer Services team by post to: Byredo Customer Service, 5 avenue de lOpéra, 75001 Paris, France. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 
4. If you cancel your Contract we will:
  • Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • Refund any delivery costs you have paid in accordance with our Cancellation Policy.
  • Make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
  • Refund you on the credit card, debit card or Paypal account used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers.
5. If a Product has been dispatched to you or you have received it before you decide to cancel your Contract: 
  • then you must return it to us without undue delay (in the original packaging and unopened) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; 
  • customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used; 
  • unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us; 
  • if sending by post we recommend you obtain proof of postage as we do not accept responsibility for items lost in transit; and 
  • if you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
  • We are unable to exchange Products. Please return the Product using the process described in the Cancellation Policy and re-place your order for the Product you wish to purchase.

Your Other Statutory Rights To Return Products Under The Consumer Rights Act 2015

1. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in Clause 12 above or anything else in these T&Cs. 
2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:
  • up to thirty (30) days: if your goods are faulty, then you can get an immediate refund; 
  • up to six (6) months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
  • after six (6) months (depending on the type of Product): if your goods do not last a reasonable length of time you may be entitled to some money back.

Our Liability For Loss Or Damage Suffered By You

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at Clause "Your Cancellation Rights" and for defective products under the Consumer Protection Act 1987.
3. We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Questions And Complaints

If you have any questions about these T&Cs or wish to contact us to complain about any matter in regard to the Products, please email us at [email protected] or write to us at:

Byredo Customer Service

5, avenue de lOpera

Paris 75001

France 

If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the EU Commission's Online Dispute Resolution platform.

Transfer Of Rights

We may transfer our rights and obligations under these T&Cs to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or your obligations under these T&Cs. You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

Law, Jurisdiction And Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Byredo UK - Cookie Policy

Date of Last Update: May 2018

Welcome to www.Byredo.co.uk (the "Site"), a website operated in the United Kingdom by Byredo France SAS, a company incorporated in France with company registration number 794 869 354 00033 (Paris) and VAT number: FR38 794 869 354 and whose registered office is located at 5 avenue de l’Opera, 75001 Paris, France ("Byredo", "we", "us" or "our").

Our Site uses cookies to distinguish you from other Site users. This helps us to provide you with a good experience when you browse our Site; for example, it means that we can recognise your computer when you access the Site and log into your account with your user name and password. The use of cookies also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

Our Site uses functional, performance, marketing and personalisation cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

 Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use the shopping cart.
 Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
 Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences.
 Targeting cookies. These record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. 

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies (which is usually found in the 'Edit' menu). If you have disabled JavaScript you will not be able to use this Site. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.   

Except for essential cookies, all cookies will expire after 2 years.

Online Return Policy

We want you to be happy with your purchase from us. If for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our Terms and Conditions for Online Sales which you can access by clicking here. 

Please follow the 6 steps outlined below to exercise your cancellation rights and return your items purchased online to Byredo via post. Currently, it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

  • Step 1.

As you are a consumer you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery. 

If you have any questions relating to the return of your Products, please contact our Customer Services Team on +33 (0) 144 505 115 or at [email protected].

  • Step 2

Simply email eucustomercare@byredo.com and include your order number, reason for the return and pictures of the product.

Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

  • Step 3

You will then receive a prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee. 

  • Step 4

Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.

Post the goods to be returned within 30 days of your original order date.

All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.

We will reimburse the cost of returning the Products to our customer service (in their original packaging and unopened). Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by the Royal Mail service or any other courier that is used. We will refund you the costs of freight for return of the Products in the same way payment was accepted for the goods.

  • Step 5

All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

  • Step 6

Once we have processed your returns, our Returns Department will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Byredo  assoon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation). Please note that it can take 3 – 5 working days after we have processed a refund payment for it to appear on your credit card statement. 

For further information please contact [email protected]..

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The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our Terms and Conditions for Online Sales.

Discovery Service

The Discovery Service value is redeemable against any Byredo.com fragrance purchase within 6 weeks. Products eligible for voucher redemption include all sellable products within the Fragrance category on the site: Eau de Parfum, Perfumed oil, Perfume extract, Kabuki Perfume, Hair Perfume.

Maximum of one Discovery Service per order. Maximum of one Discovery Service per person per month.

Once your Discovery Service purchase is complete, you will receive via email a unique voucher code to be used on Byredo.com.

Voucher code will be sent via email 14 days after purchase. Voucher code valid during 6 weeks after reception and for use on Byredo.com only in the same currency as when purchased. The discovery set cannot be exchanged or returned once the voucher code has been used.

This Discovery Service offer / voucher cannot be combined or cumulated with any other promotions / offers / discounts.

This service is exclusively available on Byredo.com.