Terms and Conditions
These terms apply to users of Byredo.com. They will be valid for all your future transactions with BYREDO and visits to byredo.com. These conditions apply to sales of perfumes or other products by Byredo.com to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.byredo.com and are not related to any other conditions which are applied in stores. BYREDO reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
We do not guarantee that all the items available at the byredo.com online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. BYREDO cannot warrant that the content of byredo.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. BYREDO may at any time change the content of the site and the items available in the product range. Though BYREDO strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. BYREDO cannot be held responsible for any damage caused from using the site or not being able to use the site. BYREDO cannot guarantee a problem-free, uninterrupted and secure access to the web site.
Copyright Permission Notice
Copyright (including without limitation, the trademarks of BYREDO, logos, graphics, text, photos, designs, logos, icons, images data and software) provided in this web site are owned by or licensed to BYREDO FRANCE SAS and its affiliates. BYREDO FRANCE SAS may in the Terms and Conditions be referred to as ‘us’ or ‘we’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from BYREDO. You may not modify the material in any way, without the prior written permission from BYREDO. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at [email protected].
BYREDO FRANCE SAS
SIRET: 794 869 354 00033 (Paris)
VAT number: FR38 794 869 354
President: Christopher Garek
5 avenue de l'Opéra
+33 (0) 1 44 50 51 15
Our trade marks include (amongst others) the BYREDO name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.
BYREDO uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
www.byredo.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
Payment and PricesWe accept payments by PayPal, Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include French VAT at 20 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Byredo.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. BYREDO does not keep its customers' payment card details.
Unfortunately, we do not ship to all countries. For any questions please contact [email protected]
Exchanges and returns
During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to [email protected]. For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Returns can only be made as described in BYREDO Online Store’s instructions. Items cannot be exchanged or refunded at our stores.
If you were to be unsatisfied with your purchase, Byredo.com offers free returns with FedEx and UPS. Please follow the procedure below:
1. Simply email [email protected] and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
2. If you live in the US you will receive a UPS prepaid return label. If you live in Europe you will get a FedEx prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.
3. Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.
4. You will receive an email confirmation once return is processed.
It takes up to two weeks to process returns and credit your account Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Care.
The Discovery Service value is redeemable against any Byredo.com fragrance purchase within 6 weeks. Products eligible for voucher redemption include all sellable products within the Fragrance category on the site: Eau de Parfum, Perfumed oil, Perfume extract, Kabuki Perfume, Hair Perfume.
Maximum of one Discovery Service per order. Maximum of one Discovery Service per person per month.
Once your Discovery Service purchase is complete, you will receive via email a unique voucher code to be used on Byredo.com.
Voucher code will be sent via email 14 days after purchase. Voucher code valid during 6 weeks after reception and for use on Byredo.com only in the same currency as when purchased. The discovery set cannot be exchanged or returned once the voucher code has been used.
This Discovery Service offer / voucher cannot be combined or cumulated with any other promotions / offers / discounts.
This service is exclusively available on Byredo.com.
Violation of rules
BYREDO reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeure, BYREDO's obligations are rendered null and void. The contract between you and BYREDO can in such cases be partially or fully terminated by yourself or by BYREDO. A Force Majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. BYREDO will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
These terms and conditions are governed by French law and you agree that the French courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in France and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.